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The City of Monterey Park is proactively implementing measures to protect thehealth of our utility customers and employees, and provide accommodations forcustomers impacted by the Coronavirus (COVID-19) public health emergency. Firstand foremost, we would like to reassure customers that the water they receivefrom the City is safe to drink and meets all state and federal health andsafety standards. Water delivered to customers is treated and tested to ensureit meets drinking water requirements. Our team of water professionals iscommitted to ensuring customers have reliable water at their taps when theyneed it. In addition, sewer service and trash service continue. We do notanticipate any utility service interruptions.
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Monterey Park City Hall is open Monday through Thursday on an appointment basis. More info.
City staff continue to be available by phone and email. Constituents are encouraged to contact city hall through their regular contacts, by selecting from the directory, or by searching the website.
Barnes Park, 350 S. McPherrin Ave. - 3 tennis courts and 6 pickleball courts (shared use)
Garvey Ranch Park, 781 S. Orange Ave - 2 tennis courts
George Elder Park, 1950 Wilcox Ave. - 4 tennis courts
Highlands Park, 400 Casuda Canyon Dr. - 2 tennis courts
Sequoia Park, 750 Ridgecrest St. - 2 tennis courts
Sierra Vista Park, 311 N. Rural Dr. - 1 pickleball court
Sunnyslopes Park, 1599 Sunnyslope Dr. - 2 tennis courts
Modified and Limited
For senior lunch and Dial-A-Ride program information, please call Langley Senior Center at 626-307-1395.
To get more information about the COVID-19 vaccine or to book an appointment, please visit the LA County vaccine page at VaccinateLACounty.com.
Additional information is also available from the State of California at https://covid19.ca.gov/vaccines/.
For information about COVID-19 mobile sites, home testing, popup sites or other programs, please visit LA County COVID-19 Testing or call 211.
LA County Department of Public Health has also provided the following advisory: Please do not call 911 to request testing for COVID-19 and please do not go to an emergency room unless you are seriously ill and require emergency care. If you have respiratory illness and want to know if you should be tested for COVID-19, it is best to call your health care provider or, if you don’t have a provider, contact L.A. County by calling 211 or visiting www.211la.org for help finding a clinician near you. The City is in communication with the Los Angeles County Department of Public Health to ensure that public officials are taking the appropriate action to protect the public against the spread of the coronavirus.
During the temporary closure period, utility customers will still have access to speak with knowledgeable customer service representatives:
Additionally, the City offers multiple options for customers to pay their utility bills by phone, by mail, via drop box outside the City Hall west entrance, automatic billing, or online.
The City has implemented a temporary moratorium on residential service disconnections for non-payment due to financial hardships until the COVID-19 situation is stabilized. We encourage customers experiencing financial hardship to contact our Utility Billing office at 626-307-1342 to discuss payment extension and payment plan options that may be available.
Source: LA County.
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Project Roomkey is a collaborative effort by the State, County and the Los Angeles Homeless Services Authority (LAHSA) to secure hotel and motel rooms for vulnerable people experiencing homelessness. It provides a way for people who don’t have a home to stay inside to prevent the spread of COVID-19.
Project Roomkey aims to not only protect high-risk individuals, but to also prevent the spread of the deadly virus in our communities and protect the capacity of our fragile hospitals and healthcare system by providing a place for individuals to safely isolate.
In this period of economic downturn and unemployment, Project Roomkey is also helping keep local businesses open and members of our community employed.
Who will be staying at the hotel?
Hotel rooms will provide temporary housing for people experiencing homelessness who are not COVID-19 positive or symptomatic, but are vulnerable to complications should they become infected with COVID-19. To qualify to participate in Project Roomkey, individuals must be 65 years of age or older or have underlying medical conditions or be medically compromised. This group of people are significantly more likely to need hospitalization, and require critical care if infected with COVID-19. That surge of infection would severely impact our healthcare system.
To participate in Project Roomkey, clients must be referred to the program by a homeless services provider or law enforcement.
Is there security on site?
Yes, private security will be on site, 24/7, at each Project Roomkey site.
How are Project Roomkey sites staffed?
Every Project Roomkey site is staffed 24/7.
Staffing at the Project Roomkey sites consists of:
Staff monitors guest behavior to ensure program rules are followed, provides daily health and wellness checks of guests, delivers food to client rooms and responds to client needs.
Are there rules for clients residing at the site? How will they be enforced?
LAHSA has established a code of conduct for clients at the Project Roomkey sites, which outlines expectations for those participating in the program. Service providers explain the code of conduct to participants upon entry into the program and remind them of its provisions over the course of their stay.
The County has contracted with a private security firm to deploy security guards on site 24 hours per day, seven days per week. Security is meant to ensure the safety of everyone on site. At least one professional security guard is present for every 50 rooms.
Can people walk up and ask for a room?
No. The address of each Project Roomkey site is confidential. Only people who meet the requirements and are referred by a service provider or law enforcement can participate in the Project Roomkey. Project Roomkey sites are not walk-up facilities.
What procedures are in place in the event that one of the clients ends up being COVID-19 positive?
Clients are screened for COVID-19 symptoms prior to entering the hotel. After intake, clients and staff are screened for symptoms and have their temperature checked a minimum of two times per day. If a client begins to exhibit symptoms of COVID-19, site staff will activate emergency protocols, contact the Department of Public Health (DPH) and transfer the client to the appropriate location for further care. The County will ensure the appropriate deep cleaning process occurs if a client is found to have tested positive.
While at the hotel, all clients are educated about appropriate social distancing practices, handwashing, and face coverings. Clients are not permitted to congregate in common areas.
Can clients in Project Roomkey sites leave the hotel or motel?
Just like all the residents of Los Angeles County, Project Roomkey clients must adhere to physical distancing and Safer At Home guidelines, which means they can only leave the hotel for essential services.
Services, including three meals a day and medical monitoring for COVID-19 symptoms are provided on site.
Clients are issued an ID and no guests are allowed on site.
How long will a hotel or motel be part of Project Roomkey?
Project Roomkey is a temporary program to provide life-saving, temporary housing for the most vulnerable people who are experiencing homelessness. The County will enter into an occupancy agreement with a hotel or motel for a 3-month period, with options to extend during the pandemic.
At the end of the pandemic, what will happen to people staying at the hotels?
LAHSA, the County, and partners from the non-profit and philanthropy sectors are working together to develop a comprehensive plan for those who receive temporary assistance under Project Roomkey, so that they do not return to the streets once the COVID-19 crisis comes to an end.
While participants are staying at these hotels, on-site service providers are working with each client individually to develop an exit plan, with the goal of moving them to a situation that permanently resolves their homelessness. In cases where this isn’t feasible, LAHSA will use existing shelter capacity to move people into an interim housing environment or explore other options.
Why is Project Roomkey important for my community during the COVID-19 pandemic?
Project Roomkey will protect the most vulnerable people in our communities, prevent the spread of COVID-19 and protect capacity in our healthcare system. In addition, in this period of economic uncertainty, Project Roomkey is keeping local businesses open and members of our community employed, with local tax revenue benefiting local cities.
How are the hotel occupants assigned to hotels?
The goal of Project Roomkey is to protect communities by preventing the spread of COVID-19.
With that in mind, the selection of clients who are eligible to participate in the program is intentional and community-focused.
Homeless services providers, working in the communities they serve, are first identifying clients who are already in the city where the Project Roomkey site is opening. After that, the focus is to identify clients in cities or unincorporated areas surrounding the Project Roomkey site. Once those clients are identified, the focus broadens to include clients in the Service Planning Area (SPA) in which the site is located.
How is the County identifying hotel/motel site locations?
The County has partnered with hotel associations to identify sites that meet the operational needs of the program. Hundreds of properties have been explored and contacted.
Los Angeles County aims to open Project Roomkey sites throughout the County and the Service Planning Areas (SPAs) to account for need based on the 2019 Point in Time Count.
State, County, and private sector real estate experts are working with local hoteliers to determine interest in the program. Through Project Roomkey, business owners can support their enterprise and their employees.
What is the difference between the County’s medical sheltering sites and Project Roomkey sites?
Los Angeles County is working on a separate, but parallel program to use hotels and motels throughout the County to temporarily house individuals who have been exposed to COVID-19 and cannot isolate or quarantine in their own home. This program serves anyone in need of an isolation or quarantine site, which can include, but is not limited to people experiencing homelessness.
How many hotel and motel rooms are a part of Project Roomkey?
The County has secured more than 2,500 rooms and more are coming online every day to prevent the spread of COVID-19.
What is the referral process for Project Roomkey?
The Los Angeles Homeless Services Authority is working closely with community-based service providers and outreach workers in the communities where Project Roomkey sites are located to identify individuals who are eligible for placement in a Project Roomkey site.
Where can I get more information?
For the most up-to-date information on the County’s efforts to prevent the spread of COVID-19 through Project Roomkey, please visit https://covid19.lacounty.gov/project-roomkey/ or https://covid19.lacounty.gov/incident-updates/.
The City has received inquiries regarding the eviction of tenants during the COVID-19 emergency. The following orders from the Governor of the State of California contains some information regarding tenant evictions, and there may be other and additional orders that may be issued by governmental entities (the City of Monterey Park has not issued any orders regarding evictions):
Additionally, California Penal Code Section 396(f) may provide relevant information depending on your particular circumstances:
There may be additional information available for landlords through the California Apartments Association https://caanet.org/local/los-angeles/ and for tenants through the Western Center on Law and poverty https://wclp.org/ and the Calif. Business, Consumer Services and Housing Agency.
You may also contact the L.A. County Disaster Help Center for additional information about landlord – tenant issues. Call 833-238-4450; email firstname.lastname@example.org; or visit lacountyhelpcenter.org.
The City is providing all of the above links as they are a matter of public information. Nothing in this information should be construed as, nor is intended to be, legal advice. This is simply information regarding the topic. Tenants and landlords should consult their own legal counsel regarding their unique situations.
No wipes in the pipes! Please do not flush wipes of any kind (flushable or disposable) down the toilet. So called "flushable" wipes do not disintegrate, creating serious problems in our sewer system such as backups. Rather than flushing, please dispose of these products in the trash. In addition, please do not flush paper towels, feminine products, cloth materials, or anything besides waste and toilet paper. Let’s keep our sewer pipes flowing!
The library is open by appointment only for in-person visits Tuesday-Saturday, 1-5 p.m. More info.
Contactless Checkout is available at the Monterey Park Bruggemeyer Library. Patrons may use the library catalog to request library materials for curbside pickup to enjoy at home. For more information, visit the Contactless Checkout page or call the Circulation Desk at (626) 307-1366.
Patrons may access the library WiFi from the library parking lot from 8 a.m.-8 p.m.
Patrons may access the following online resources from home:
OverDrive ebooks and audiobooks for adults, teens and kids (library card required)
New York Times Digital
Britannica School Edition
Prenda Coding Club self guided online coding program for kids and teens
TumbleBooks ebooks for kids
Monterey Park Bruggemeyer Library Consumer Health Resource Center
USA Learns learn English and study for the US Citizenship test
Additional Online Resources
Monterey Park’s Spirit Bus transportation service is temporarily suspended until further notice.
The City of Monterey Park has been closely monitoring the use of the Spirit Bus fixed route transportation service during the COVID-19 pandemic. Recent reports indicate an 83% decrease in ridership due to previous school closures and a majority of residents staying at home. The City is currently looking into the ridership and ways in improving our community transit system.
Senior transportation services for essential medical and grocery/pharmacy trips will continue to be offered through Dial-A-Ride and Dial-A-Taxi programs. For more information about these programs, please contact Langley Senior Center at 626-307-1396.
For more Spirit Bus info, please visit the Spirit Bus page or call public works at 626-307-1320.