Tenant Housing & Code Compliance

When to Contact Code Compliance

You may contact Code Compliance when you are concerned about the physical condition or safety of a rental property.

Examples may include:

Plumbing & Water

Plumbing leaks
Sewage or wastewater concerns
Fixtures that are not functioning properly
Lack of required water service

Electrical & Heating

Exposed or unsafe electrical wiring
Damaged electrical fixtures
Required heating that is not functioning
Other potentially hazardous equipment or installations

Building Safety

Unsafe stairs or railings
Damaged doors or windows
Blocked or unsafe exits
Deteriorated building components
Structural concerns

Property & Sanitation Conditions

Significant trash or debris accumulation
Conditions that may attract pests
Other property maintenance concerns

Construction & Alterations

Unsafe construction
Unpermitted conversions
Work that may have been completed without required permits

These are examples and are not an all-inclusive list.

Not sure whether your concern falls under Code Compliance?

You do not need to identify a specific code violation before contacting us. Tell us what you are seeing or experiencing, and our staff can help determine the appropriate next step.

Report a Housing Concern

Housing concerns may be submitted online through the City's reporting system.

Providing detailed information helps our staff understand the concern and determine the appropriate response.

Please include, when available:

Property information
The address and unit number where the condition exists.

Location of the concern
For example, a bedroom, bathroom, kitchen, common area, exterior area, garage, or other location.

Description
Tell us what is happening and how the condition is affecting the property or living area.

Timing
Let us know when the condition began and whether it is ongoing.

Photographs
Photos may be included when they can be taken safely and appropriately.

SUBMIT A CODE COMPLIANCE REQUEST

You may also contact the Code Compliance Division directly:

Phone: 626-307-1415
Email: codecompliance@montereypark.ca.gov

What Happens After You Submit a Concern?

Every situation is different, but Code Compliance generally follows a process to review the reported condition and determine whether City requirements apply.

1. Your Concern Is Received

Code Compliance receives and reviews the information submitted.

2. Staff Determines the Appropriate Response

An officer evaluates the reported concern and determines whether additional information, an inspection, or another type of follow-up is appropriate.

3. The Condition Is Evaluated

When an inspection or investigation is appropriate, staff reviews the actual conditions and applicable City requirements.

4. Findings Are Determined

If a violation is identified, Code Compliance determines what corrective action is required.

5. Correction & Follow-Up

The responsible party is notified of the required corrections, and Code Compliance conducts follow-up as appropriate.

6. Case Resolution

Cases may be closed once compliance is achieved. Additional enforcement may be taken when necessary to address unresolved violations or conditions requiring a more immediate response.

Housing Concerns Outside Code Compliance

Some housing matters are important but fall outside the City's code-enforcement role.

The Housing Rights Center provides information and assistance regarding issues such as:

Tenant rights
Rent increases
Eviction notices
Security deposits
Fair housing
Housing discrimination
Other landlord-tenant matters

HOUSING RIGHTS CENTER

If you are unsure whether your concern belongs with Code Compliance or another resource, you are welcome to contact our Division for guidance.

What You Can Expect From Code Compliance

Objective Review

We evaluate reported conditions based on the information available, field observations, and applicable requirements.

Clear Communication

When violations are identified, we communicate what conditions require correction.

Focus on Correction

Our goal is to achieve compliance and address identified conditions.

Appropriate Follow-Up

Code Compliance will determine the appropriate follow-up or enforcement action based on the circumstances of each case.